Complaints Register


SDM Complaints Register enables the user to record and progress any type of complaint through all the various stages until resolution. It can be used for complaints against the association generally or complaints about performance, anti-social behaviour issues and complaints against individuals. Suggestions and compliments can also be recorded.


Key Information


  • Name address and telephone numbers of all parties

  • Type of complaint

  • Urgency Indicator

  • How the complaint was made

  • Who it was reported to

  • Current status of the complaint

  • Next action due

  • Date of next action to be taken

  • Source of complaint

  • Confidentiality/security levels

  • Complaints dashboard

  • Resolution method

  • Date of resolution

  • All documentation exchanged can be stored against the complaint Extended Data (and option to import) Associated Complaints


Reports
  • Complaints Register

  • Complaints Resolution Times

  • Audit

  • Customisable export to Excel


Major Features


  • Full case history showing details of every action taken and next suggested action.

  • Attach letters and documents relating to the complaint

  • Performance statistics against targets are maintained and presented in graphic form using the Complaints 'Dashboard'.

  • Assign levels of security to Staff to restrict access to confidential information

  • Full audit trail of actions and communications providing 'evidence' of communications.

  • Complaints can be made against or by: Staff Members, Tenants, Contractors or Members of the Public


Integration

SDM Complaints module integrates with SDM Rents & Housing Management, SDM Purchase Ledger, SDM Task List and SDM Document Manager


Products at a glance
Take our guided tour