Eldonian Community Based Housing Association

The Eldonian Community Based Housing Association in Liverpool chose SDM's software because their rent and repair systems were uncomplicated and perfectly suited to their needs.

So says Julie Backhouse, Finance Director of the housing association, which has been using SDM software since 2003. Julie explains: "We wanted an integrated system that was small and simple enough for our needs. There were others around but we felt they were meant for organisations that were bigger than ours. We felt it was difficult for software that's for larger organisations to fit our needs."

Also important was a level of customer support they could rely on, and Julie says they haven't disappointed. "Their customer service is particularly good. If I have a problem, they are on the other end of the telephone. They don't put you on hold, they don't say: 'One of our engineers will ring you back within 24 hours', it's there and then."

'I would have no hesitation in recommending SDM.'

The Eldonian Community Based Housing Association manages just under 350 properties within the Vauxhall area of Liverpool, close to the northern docks of the city.

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