An SMS gateway is configured on the SDM system and allows users to send text messages directly from the Rents & Housing Management, Repairs & Maintenance and Waiting List & Allocations Modules.
Key Information
Rents & Housing Management
- Ability to log a tenant mobile telephone number
- Set flag to mobile so that text messages can be sent to tenant
- Text Messaging Template Set Up picking up fields from Tenant / Property File
- Adhoc Text Messages
- User Defined Text Messages
- One-way Text Messages
- Two-way Text Messages incorporating workflow
- Arrears Reminder Texts
- General Contact Requests
- Reminders regards Office closures
- Email responses when tenant replies to text message
- Text Messages link to Tenant Diary
- Text Conversations date and time stamped and update diary details screen
Repairs and Maintenance Module
- Text Messaging Template Set Up picking up fields from Repairs Job Order File
- Adhoc Text Messages
- User Defined Text Messages
- One-way Text Messages
- Two-way Text Messages incorporating workflow
- Job Confirmation Texts
- Appointment Reminder Texts
- Job Satisfaction Survey Texts
- Email responses when tenant replies to text message
- Text Messages link to Job Diary
- Text Conversations date and time stamped and update diary details
Waiting List & Allocations Module
- Ability to log an applicant mobile telephone number
- Set flag to mobile so that text messages can be sent to applicant
- Text Messaging Template Set Up picking up fields from applicant file
- Adhoc Text Messages
- User Defined Text Messages
- One-way Text Messages
- Two-way Text Messages incorporating workflow
- Email responses when tenant replies to text message
- Text Messages link to Tenant Diary
- Text Conversations date and time stamped and update diary details screen
Main Features
- Adhoc individual text message capability
- Two-way text message conversation with workflow
- Responses to texts emailed to organisation
- Text Conversations date and time stamped and update diary systems automatically
- SQL Dashboard Text Messages Sent \ Responses Received Report
- Monitor Failed / Non-Response Texts
Integration
The SDM SMS Text Messaging Module integrates with:
- SDM Rents & Housing Management Module
- SDM Repairs & Maintenance Module
- SDM Waiting List & Allocations Module