Housing Training Consultant

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Closing Date: 25/04/2021

SDM Company Profile

SDM Housing Software has specialised in providing integrated software housing solutions to the Registered Social Housing Sector since 1987. SDM has grown in size over the years and employs 22 staff across various parts of its business. All customer facing staff have extensive knowledge of the Registered Social Housing Market having worked within Housing Organisations before working with SDM.

The customer base has grown steadily with customers using the software throughout the UK and Ireland and Australia. SDM’s focus is to develop good quality robust software for the social housing sector. SDM customers range in size from under 100 properties to over 7000 properties under management. The strong SDM Regional User Groups ensure that we listen to our customers’ needs which in turn allows us to continually invest in our software product suite and developing software fit for purpose for the social housing market.

Job Description

Housing Training Consultant (Home Worker)

Job Summary

Reporting to the Director of Customer Services you will play a key role in providing a training and consultancy service to new and existing SDM Customers. You will work with customers to provide advice and guidance on getting best use from their SDM Housing System and help them achieve and meet their business requirements using the software product suite.

The role of Housing Training Consultant is a varied one, challenging yet rewarding. You will work as part of the Training & Customer Services Team on all areas of new business and existing customer support providing:

  • End User Training on the SDM product suite in various styles
  • Business Consultancy, Training and Support
  • System Configuration Advice
  • Problem Solving Support
  • End User Documentation Update and Support

Role Responsibilities

  • Provide a first class training and consultancy service to new and existing customers
  • Delivery of End User Training both on site and remotely
  • Continuous Design and updating of  SDM Product Documentation
  • Provide support and advice to customers on all areas of the SDM product suite on system use and configuration
  • Maintain high standards of service with customers and build strong relationships
  • Demonstrate SDM Software to new and existing SDM Customers
  • Provide problem solving capability when dealing with complex issues
  • Contribute to the SDM Roadmap and software development process

Key Skills & Experience

Essential

  • Be Self Motivated and demonstrate Excellent Written, Verbal Communication and interpersonal Skills
  • Demonstrate a willingness to work as part of a team and also alone with minimal supervision
  • Be prepared to work from home and be willing to work away from home
  • Working knowledge of Microsoft Office Product Suite
  • Excellent knowledge of the housing sector with experience
  • Deliver memorable training sessions and demonstrations of SDM software solutions
  • Work under pressure and deliver on training projects within timescales set

Desirable

  • Knowledge of Housing Software products
  • Previous experience in a training and consultancy role
  • Knowledge of Housing Software Financial Products and processes
  • Knowledge of Microsoft SQL

Qualifications

  • Full Clean UK Driving License

Salary & Benefits

  • Salary Commensurate with Skills and previous experience

 

To apply please submit your CV and covering letter to:

Scott Drever – Director of Customer Services scott@sdmhousing.co.uk

Published on 25/03/2021